Refund policy

Last Updated: August 1, 2026

At PlumClips, we strive to provide premium-quality hair accessories that you'll love. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns only under the following circumstances:

  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item is missing from your order.

To be eligible for a return:

  • The request must be raised within 7 days of delivery.
  • The product must be unused, unwashed, and in its original condition.
  • All original packaging, tags, and accessories must be intact.
  • Proof of purchase or order number is required.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Used or worn hair accessories.
  • Products damaged due to misuse or improper handling.
  • Items returned without original packaging.
  • Products purchased during clearance or final sale (unless damaged or defective).

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • Clear photos or videos of the product.
  • Photos of the shipping package (if applicable).

After verification, we will offer a replacement or refund, depending on the situation.

4. Refund Policy

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method within 5–7 business days.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another approved payment method after verification.

5. Replacement Policy

Eligible products may be replaced if:

  • The item is damaged during transit.
  • The wrong product was delivered.
  • The product has a verified manufacturing defect.

Replacement requests are subject to product availability.

6. Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact our customer support team as soon as possible.

7. Return Shipping

If the return is approved due to our error (damaged, defective, or incorrect product), we will arrange the return pickup or reimburse the return shipping cost where applicable.

For returns not caused by our error, return shipping charges may be borne by the customer.

8. Refund Exceptions

Refunds may not be approved if:

  • The product has been used or damaged after delivery.
  • The return request is made after the eligible return period.
  • The returned item does not match the original order.
  • The product is returned without original packaging or essential components.

9. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

PlumClips

Email: arcoutreach2@gmail.com

Website: https://plumclips.com 

Customer Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)